# 馃洘 Alpro Help Center > Index of the 馃洘 Alpro Help Center documentation. ## English - [What is ALPRO](https://alpro.documentationai.com/teams/getting-started/what-is-alpro.md): A tour of the platform, the two sides of it, and where to find each module. - [Roles in ALPRO](https://alpro.documentationai.com/teams/getting-started/roles-in-alpro.md): What each of the five roles can do, and where each one works. - [Your first sign in](https://alpro.documentationai.com/teams/getting-started/your-first-sign-in.md): Activate your account from the invitation email, set your password and adjust your profile. - [How access works](https://alpro.documentationai.com/teams/users-and-access/how-access-works.md): Who can see which buildings in ALPRO, and how to give, change or remove a Property Manager's access. - [Create a property](https://alpro.documentationai.com/teams/properties-and-units/create-a-property.md): Add a new building to ALPRO, choose its time zone and decide its billing basics on day one. - [Add a unit](https://alpro.documentationai.com/teams/properties-and-units/add-a-unit.md): Create a single unit in a property and understand which fields drive billing later. - [Bulk upload units](https://alpro.documentationai.com/teams/properties-and-units/bulk-upload-units.md): Load all the units of a building from one CSV or Excel file, fix errors with the error file, and confirm. - [Property settings](https://alpro.documentationai.com/teams/properties-and-units/property-settings.md) - [How monthly charges are generated](https://alpro.documentationai.com/teams/charges-and-payments/how-monthly-charges-are-generated.md): What ALPRO bills to each unit every month, on which day, and why a unit might be skipped. - [Late fees](https://alpro.documentationai.com/teams/charges-and-payments/late-fees.md): When ALPRO adds a late fee to an overdue charge, how the amount is calculated, and how to control it. - [Create a charge by hand](https://alpro.documentationai.com/teams/charges-and-payments/create-a-manual-charge.md): Bill a unit outside the monthly cycle, edit a charge that is still open, or void one with a reason. - [Register a payment](https://alpro.documentationai.com/teams/charges-and-payments/register-a-payment.md): Record an owner's payment, let ALPRO apply it to the right charges, send the receipt, and undo a mistake. - [The account statement](https://alpro.documentationai.com/teams/charges-and-payments/account-statement.md) - [The Reports page](https://alpro.documentationai.com/teams/reports/the-reports-page.md): The three financial indicators on screen and the four downloadable reports, and which question each one answers. - [Monthly income report](https://alpro.documentationai.com/teams/reports/monthly-income-report.md): Download the list of payments a property collected in a month, with totals by charge type and the unapplied remainder. - [Delinquency report](https://alpro.documentationai.com/teams/reports/delinquency-report.md): Download every overdue charge of a property as of a month's cutoff, with days overdue and accumulated late fees per unit. - [Accounts receivable report](https://alpro.documentationai.com/teams/reports/accounts-receivable-report.md): Download everything a property is owed as of a chosen date, overdue or not, with the breakdown by charge type. - [Work orders report](https://alpro.documentationai.com/teams/reports/work-orders-report.md): Download a month of maintenance activity for a property, with vendors, dates and costs per work order. - [Manage work orders](https://alpro.documentationai.com/teams/work-orders/manage-work-orders.md): Create maintenance work orders, move them through their lifecycle, assign vendors and keep the costs on record. - [Track violations](https://alpro.documentationai.com/teams/violations/track-violations.md): Document rule violations with evidence, follow each case through its timeline, and record the fines your association levies. - [Create a vote](https://alpro.documentationai.com/teams/voting/create-a-vote.md) - [Run and close a vote](https://alpro.documentationai.com/teams/voting/run-and-close-a-vote.md): Monitor participation while a vote is open, log paper votes, close it, and read the certified result. - [Florida compliance guide](https://alpro.documentationai.com/teams/compliance/florida-compliance-guide.md): How ALPRO's records, voting and access features support the obligations Florida law places on community associations. - [Welcome to your portal](https://alpro.documentationai.com/residents/getting-started/welcome-to-your-portal.md): Activate your account from the invitation email and find your way around the resident portal. - [Your balance and statement](https://alpro.documentationai.com/residents/payments/your-balance-and-statement.md): Check what you owe, understand each charge, and find your payment receipts. - [Report a problem in your unit](https://alpro.documentationai.com/residents/maintenance-requests/submit-a-request.md): Submit a maintenance request with photos and follow it until it is resolved. - [Book an amenity](https://alpro.documentationai.com/residents/amenities/book-an-amenity.md): Reserve the gym, the pool area or the party room from your phone, and manage your bookings. - [Vote from your phone](https://alpro.documentationai.com/residents/voting/vote-from-your-phone.md): Grant your electronic voting consent, cast your ballot, and understand why your vote stays secret. ## Espa帽ol - [Qu茅 es ALPRO](https://alpro.documentationai.com/teams/getting-started/what-is-alpro.es.md): Un recorrido por la plataforma, sus dos lados y d贸nde encontrar cada m贸dulo. - [Roles en ALPRO](https://alpro.documentationai.com/teams/getting-started/roles-in-alpro.es.md): Qu茅 puede hacer cada uno de los cinco roles y desde d贸nde trabaja. - [Tu primer inicio de sesi贸n](https://alpro.documentationai.com/teams/getting-started/your-first-sign-in.es.md): Activa tu cuenta desde el correo de invitaci贸n, crea tu contrase帽a y ajusta tu perfil. - [C贸mo funciona el acceso](https://alpro.documentationai.com/teams/users-and-access/how-access-works.es.md): Qui茅n puede ver qu茅 edificios en ALPRO, y c贸mo dar, cambiar o quitar el acceso de un Administrador de Propiedades. - [Crea una propiedad](https://alpro.documentationai.com/teams/properties-and-units/create-a-property.es.md): Da de alta un edificio en ALPRO, elige su zona horaria y decide lo b谩sico de su facturaci贸n desde el d铆a uno. - [Agrega una unidad](https://alpro.documentationai.com/teams/properties-and-units/add-a-unit.es.md): Crea una unidad individual en una propiedad y entiende qu茅 campos mueven la facturaci贸n despu茅s. - [Carga masiva de unidades](https://alpro.documentationai.com/teams/properties-and-units/bulk-upload-units.es.md): Carga todas las unidades de un edificio desde un archivo CSV o Excel, corrige con el archivo de errores y confirma. - [Configuraci贸n de la propiedad](https://alpro.documentationai.com/teams/properties-and-units/property-settings.es.md) - [C贸mo se generan los cargos mensuales](https://alpro.documentationai.com/teams/charges-and-payments/how-monthly-charges-are-generated.es.md): Qu茅 le cobra ALPRO a cada unidad cada mes, en qu茅 d铆a, y por qu茅 una unidad puede quedar fuera. - [Cargos por mora](https://alpro.documentationai.com/teams/charges-and-payments/late-fees.es.md): Cu谩ndo agrega ALPRO un cargo por mora a un cargo vencido, c贸mo se calcula el monto y c贸mo controlarlo. - [Crear un cargo a mano](https://alpro.documentationai.com/teams/charges-and-payments/create-a-manual-charge.es.md): Cobra a una unidad fuera del ciclo mensual, edita un cargo que sigue abierto o an煤lalo con una raz贸n. - [Registrar un pago](https://alpro.documentationai.com/teams/charges-and-payments/register-a-payment.es.md): Registra el pago de un propietario, deja que ALPRO lo aplique a los cargos correctos, env铆a el recibo y deshaz un error. - [El estado de cuenta](https://alpro.documentationai.com/teams/charges-and-payments/account-statement.es.md) - [La p谩gina de Reportes](https://alpro.documentationai.com/teams/reports/the-reports-page.es.md): Los tres indicadores financieros en pantalla y los cuatro reportes descargables, y qu茅 pregunta responde cada uno. - [Reporte de ingresos del mes](https://alpro.documentationai.com/teams/reports/monthly-income-report.es.md): Descarga la lista de pagos que una propiedad cobr贸 en un mes, con totales por tipo de cargo y el remanente no aplicado. - [Reporte de morosidad](https://alpro.documentationai.com/teams/reports/delinquency-report.es.md): Descarga cada cargo vencido de una propiedad al corte de un mes, con d铆as de atraso y mora acumulada por unidad. - [Reporte de cuentas por cobrar](https://alpro.documentationai.com/teams/reports/accounts-receivable-report.es.md): Descarga todo lo que se le debe a una propiedad a una fecha elegida, vencido o no, con el desglose por tipo de cargo. - [Reporte de 贸rdenes de trabajo](https://alpro.documentationai.com/teams/reports/work-orders-report.es.md): Descarga un mes de actividad de mantenimiento de una propiedad, con proveedores, fechas y costos por orden. - [Gestiona las 贸rdenes de trabajo](https://alpro.documentationai.com/teams/work-orders/manage-work-orders.es.md): Crea 贸rdenes de trabajo de mantenimiento, mu茅velas por su ciclo de vida, asigna proveedores y deja los costos en el registro. - [Seguimiento de infracciones](https://alpro.documentationai.com/teams/violations/track-violations.es.md): Documenta infracciones con evidencia, sigue cada caso por su l铆nea de tiempo y registra las multas que tu asociaci贸n impone. - [Crear una votaci贸n](https://alpro.documentationai.com/teams/voting/create-a-vote.es.md) - [Conducir y cerrar una votaci贸n](https://alpro.documentationai.com/teams/voting/run-and-close-a-vote.es.md): Monitorea la participaci贸n mientras la votaci贸n est谩 abierta, registra votos en papel, ci茅rrala y lee el resultado certificado. - [Gu铆a de cumplimiento de Florida](https://alpro.documentationai.com/teams/compliance/florida-compliance-guide.es.md): C贸mo los registros, las votaciones y el control de acceso de ALPRO apoyan las obligaciones que la ley de Florida impone a las asociaciones. - [Bienvenido a tu portal](https://alpro.documentationai.com/residents/getting-started/welcome-to-your-portal.es.md): Activa tu cuenta desde el correo de invitaci贸n y conoce tu portal de residente. - [Tu saldo y tu estado de cuenta](https://alpro.documentationai.com/residents/payments/your-balance-and-statement.es.md): Consulta cu谩nto debes, entiende cada cargo y encuentra tus recibos de pago. - [Reporta un problema en tu unidad](https://alpro.documentationai.com/residents/maintenance-requests/submit-a-request.es.md): Env铆a una solicitud de mantenimiento con fotos y s铆guela hasta que quede resuelta. - [Reserva una amenidad](https://alpro.documentationai.com/residents/amenities/book-an-amenity.es.md): Aparta el gimnasio, la alberca o el sal贸n de fiestas desde tu celular y administra tus reservas. - [Vota desde tu celular](https://alpro.documentationai.com/residents/voting/vote-from-your-phone.es.md): Otorga tu consentimiento al voto electr贸nico, emite tu boleta y entiende por qu茅 tu voto es secreto.