Report a problem in your unit
Submit a maintenance request with photos and follow it until it is resolved.
Report a problem in your unit
A leak, a broken AC, a door that will not close: report it from your portal and your property manager receives it immediately. No calls, no lost messages, and you can see its progress anytime.
Submit your request
- Open Work Orders (owners) or Maintenance Requests (tenants) and tap New Request or Create Work Order.
- If you have more than one unit, select the unit.
- Give it a short Title (for example "Leak under the kitchen sink") and describe the problem in Description: what happens, since when, how bad.
- Attach the evidence: at least one photo or document (PDF, PNG, JPEG or HEIC). A clear photo is the fastest way to get the right technician.
- Tap Submit request. You will see Request submitted.
Follow its progress
Your request appears in your list with its status:
- Open: received, not yet assigned.
- Assigned: a vendor or technician has it.
- In Progress: the work started.
- Completed: the work is done.
Open View details to see the Status history, with each change, who made it and when, plus the Attached evidence.
FAQ
Do I have to attach a photo? Yes, at least one file. It helps the manager understand and route the problem on the first try.
How fast will someone come? The priority and the schedule are set by your property management team. Your request's status history shows every step as it happens.
Can I report problems in the hallways or the pool? The portal reports problems in your own unit. For common areas, contact your property manager.